Employee engagement is the degree
of commitment and active participation in organizational activities beyond the
job role. Engaged employees takes the ownership and performs to the maximum
benefit of the organization and its employees. They are usually loyal and very
productive.
If an organization could make all
its employees engaged, then the organization could perform exceptionally well and
could take competitive advantage over its rivals.
Disengaged employees are usually work
only within their job description and stipulated minimum working hours. They do
not actively get involved with other activities such as welfare or social
activities other than the core business. However, management has a
responsibility to find the reason for their disengagement and make every effort
make them engaged.
Retention of engaged employees is
a key task of the top management for the growth of the organization. Recognition
of engaged employees by means of rewards, training and creating opportunities for
career development indicates that the organization cares about their
aspirations.
Comments
In addition to the two levels of engagements you have discussed namely engaged and disengaged employees, I would like to add on the third level. Which are the actively disengaged employees. This level is the most hazardous, and should be identified and resolutions provided as a first priority. Since they are not only disengaged themselves but tend to disengage others who are engaged. Which in turn would effect very badly on the organization and the employees.